We successfully passed the recertification process to maintain our Customer Service Excellence Award status.

The assessment was undertaken in two stages. The first stage was a paper submission of evidence required to meet the criteria. The next stage was an onsite assessment, this evidence was obtained from the review of the documentation, interviews with staff, pupils and parents. During the assessment process the criteria was scored on a four band scale. Compliant Plus, Compliant, Partial Compliant and Non Compliant.

Staff and pupils are delighted to have achieved the highest standard of ‘Compliance Plus' this is defined as "practice that exceed the standard and are viewed as exceptional or as an exemplar for others."

The areas of good practice identified from the assessment include:

• Pupil attainment has increased
• The school has high expectations
• The school is held in high esteem
• The school has ensured that a full range of pupils are catered for
• There was strong and conclusive evidence of a team working ethos

"I am very proud of this latest award for our school. It is good to see the good work being done in the school recognised in this way".

Please click on the link below for a copy of the full report.

R. Birch

Download Customer Service Excellence Report 2012

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