Communication Standards
Communications Standards - Response levels and targets for Timeliness and Quality
Telephone | 5 rings |
How often is this target achieved ? | 100% |
E-Mails | 48 hours |
How often is this target achieved ? | 100% |
Written Communication | 7 days from receipt |
How often is this target achieved ? | 100% |
Personal Callers | 2 minutes |
How often is this target achieved ? | 100% |