Communication Standards
Communications Standards - Response levels and targets for Timeliness and Quality
| Telephone | 5 rings |
| How often is this target achieved ? | 100% |
| E-Mails | 48 hours |
| How often is this target achieved ? | 100% |
| Written Communication | 7 days from receipt |
| How often is this target achieved ? | 100% |
| Personal Callers | 2 minutes |
| How often is this target achieved ? | 100% |