Customer Service Excellence Award 2014
We are delighted to announce our success with the recent review of the Customer Service Excellence Award 2014.
This year's audit consisted of a 2 day inspection covering evidence for Criterion 1-5, meetings with various stakeholders and a tour of the school. We have now received the report and it is exceptionally positive with our best results to date. We believe once again that this is a true testament to the work ethic of our staff and the relationships staff have with pupils and parents.
We have retained the Customer Service Excellence Award with no categories marked as only Partial Compliance. For the first time ever we have received 8 Compliance Plus categories ( defined as ' Behaviours or practices which exceed the requirements of the standard and are viewed as exceptional or as an exemplar to others, either within the applicant's organisation or the wider public service arena'.
The assessor also recommended that our partnership work be considered by the consortium as an example of 'transformation practice' which may result in further promotional activity for the school by SGS.
Many thanks and a huge congratulations to all staff, pupils and parents involved.
The Full Customer Service Excellence Report 2014 can be accessed below:
Customer Service Excellence Report - 2014.pdf
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