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Customer Service Excellence Award 2018

Once again, we have embarked upon the Customer Service Excellence Award and we are delighted to announce our recent success.

The audit consisted of a 1 day inspection during which the assessor met with the Senior Management Team, staff and pupil representatives and then completed an inspection of the school. The report is exceptionally positive, with our results overall the best to date. We, as always, believe that is a reflection of the hard work and commitment of both pupils and staff, and the very positive ethos across the school.

This year we have achieved 22 Compliance Plus categories (defined as ' Behaviours or practices which exceed the requirements of the standard and are viewed as exceptional or as an exemplar to others, either within the applicant's organisation or the wider public service arena'). This is a huge achievement and, along with our 32 areas of Good Practice, these are our best results to date for this award.

The assessor highlighted the significant work committed to areas such as Transition, Partnerships, Monitoring and Tracking, Pupil Support and Learning and Teaching. He also praised the work of staff and the very positive attitude of the pupils he met.

Many thanks to all staff, pupils and parents who were involved in the inspection, and a huge congratulations to the entire Dalziel High school community.

To download a copy of the Report, click the link below:-